FAQs
BRAND
1. What is Staze?
Staze 9to9 is your go-to beauty brand to inspire your inner makeup artist with highly pigmented, professional makeup products which last from 9 AM to 9 PM. Our formulations are specially designed using C-Lock TechnologyTM to ensure makeup that lasts throughout the day. Co-created with makeup artists and beauty professionals, our products ensure a studio-finish appearance at home without the fuss.
2. What is C-Lock Technology?
Our products are crafted with specially formulated hydrophobic protective ingredients and specialized resins that cling color pigments like a ‘second skin’ lasting 12 hours or more.
3. Is Staze co-created by beauty experts?
Yes. Our products are carefully crafted with the functional expertise of make-up artists and beauty experts to give you a stunning, studio-finish look at home. Our panel of 12 beauty experts carefully analyzes and tests each product before it reaches you. Their professional expertise assists us in developing the ideal formulation and shade for each Indian skin tone and type.
PRODUCT
1. Are Staze products safe for application on the skin during pregnancy & breastfeeding?
All our products are dermatologically and ophthalmologically tested, making them absolutely safe to be used during pregnancy & breastfeeding.
2. What age group can use Staze products?
All our products are dermatologically and ophthalmologically tested, making them safe to be used by everyone above 15 years of age.
3. Are Staze products vegan?
Yes. All our products are 100% PETA-certified Vegan & Cruelty-Free.
4. Do Staze products suit all skin types?
Yes. From Normal to Oily & Combination, Staze suits all skin types and is crafted to complement all Indian skin tones. However, we recommend a patch test before using any product.
5. How long-lasting are Staze products?
Our products are crafted with C-Lock Technology, which locks the color pigments for 12-hour comfortable wear all day.
6. How do I know which foundation shade is perfect for my skin tone?
You can get your perfect foundation match with our Shade Finder - https://stazebeauty.com/shadefinder
ORDER
1. How much is the shipping charge?
We provide Free Shipping on all orders above ₹399. For orders below ₹399, we levy a standard ₹40 shipping charge.
2. How long does it take to ship?
We dispatch your order the same day and deliver between 1-3 days in Metros. We deliver the rest of the pin codes in 2-7 business days after dispatch. Deliveries to remote locations may take longer.
3. Where is my order?
You can track your order here https://stazebeauty.com/track-order by entering the tracking code sent to your registered Email/Mobile Number in the shipment confirmation email. Alternatively, you can email us at care@stazebeauty.com with your registered email ID.
4. Is it safe to order online?
Absolutely! We provide 100% Payment Protection on Online Orders.
5. Will I be notified when my order is shipped?
Yes, we will send you an email and SMS with your order details, updating you at each and every step.
6. Can I order without creating an account?
Yes, you can. However, being a part of the Staze Squad and registering for an account allows you to receive exclusive offers, track your orders, and place repeat orders much more conveniently (without having to add addresses repeatedly).
7. What is your return policy?
We offer simple and easy returns. Please refer to this page here - https://stazebeauty.com/return-policy
8. Do you ship across India?
Yes, we ship across India through our reliable courier partners.
9. I can’t check out or add products to my cart. Can you help me?
Please contact us through the 'Chat with Us' option. Alternatively, you can call us at +91-9818833067 from Monday to Saturday between 9 am to 6 pm.
PAYMENT
1. What are the payment options available?
You can pay online via Credit Card, Debit Card, UPI, Net Banking, and Wallets like PhonePe, Freecharge, Mobikwik, etc. We also provide Cash On Delivery. However, we offer a 5% Flat Discount on all Prepaid Orders and recommend online payment for maximum benefit.
2. How will I know if my payment has gone through?
You will receive a confirmation SMS and Email from us when your payment has gone through, and your order is successful. If you haven't received an Email or SMS after your amount has been deducted, please reach out to care@stazebeauty.com. You can call us at +91- 9818833067 from Monday to Saturday between 9 am to 6 pm.
